Privacy Policy
FM Trading – Privacy Policy
Effective Date: 9/9/25
FM Trading (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through our website and text messaging services.
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1. Information We Collect
Contact Information: name, email address, phone number, company name.
Business Information: order history, preferences, and communications with our sales team.
Website Usage Information: IP address, browser type, browsing activity.
SMS Information: if you opt in to receive text messages, we collect your phone number and messaging preferences.
Business Information: order history, preferences, and communications with our sales team.
Website Usage Information: IP address, browser type, browsing activity.
SMS Information: if you opt in to receive text messages, we collect your phone number and messaging preferences.
2. How We Collect Information
Through forms you complete on our website.
When you provide information directly to our sales representatives.
When you opt in to receive SMS messages (online, in person, or verbally).
Automatically through cookies or similar technologies when you use our website.
When you provide information directly to our sales representatives.
When you opt in to receive SMS messages (online, in person, or verbally).
Automatically through cookies or similar technologies when you use our website.
3. How We Use Information
We use your information to:
Process and fulfill orders.
Communicate with you about your account or transactions.
Provide order updates and shipping notifications.
Send messages about stone availability, inventory updates, or account-related reminders (only if you have opted in).
Offer customer support and improve our website and services.
Process and fulfill orders.
Communicate with you about your account or transactions.
Provide order updates and shipping notifications.
Send messages about stone availability, inventory updates, or account-related reminders (only if you have opted in).
Offer customer support and improve our website and services.
4. SMS Text Messaging
If you choose to receive SMS messages from FM Trading:
By providing your phone number, you consent to receive text messages from us.
Messages may include order and shipping updates, stone availability notifications, account reminders, and customer support communication.
Message frequency varies.
You may opt out at any time by replying STOP or UNSUBSCRIBE.
For help, reply HELP or INFO.
Message and data rates may apply depending on your carrier.
By providing your phone number, you consent to receive text messages from us.
Messages may include order and shipping updates, stone availability notifications, account reminders, and customer support communication.
Message frequency varies.
You may opt out at any time by replying STOP or UNSUBSCRIBE.
For help, reply HELP or INFO.
Message and data rates may apply depending on your carrier.
5. Sharing of Information
We do not sell or share your personal information with third parties for marketing purposes.
We may share information only:
With service providers that help us operate our business (e.g., shipping carriers, payment processors).
If required by law, regulation, or legal process.
To protect our rights, safety, or property.
Text messaging opt-in information is excluded from any third-party sharing.
We may share information only:
With service providers that help us operate our business (e.g., shipping carriers, payment processors).
If required by law, regulation, or legal process.
To protect our rights, safety, or property.
Text messaging opt-in information is excluded from any third-party sharing.
We are committed to protecting your privacy. Mobile information, including phone numbers collected via SMS registration, will not be shared with third parties for marketing or promotional purposes.
Your data will not be transferred, sold, or shared with any external organizations under any circumstances.
If you have any questions or wish to contact the message sender, please use the contact information provided on our website.
6. Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights & Choices
You have the right to:
Opt out of marketing communications at any time.
Access, update, or delete your personal information by contacting us.
Control cookie preferences in your browser settings.
Opt out of marketing communications at any time.
Access, update, or delete your personal information by contacting us.
Control cookie preferences in your browser settings.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: ContactUs@fmtrading.net
Phone: 972-239-4900
Address: 12900 Preston Rd #625, Dallas, TX.
Email: ContactUs@fmtrading.net
Phone: 972-239-4900
Address: 12900 Preston Rd #625, Dallas, TX.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
