Terms & Conditions
FM Trading – Terms & Conditions
Effective Date: 9/9/25
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1. Exchange Policy
Upgrade Value: Based on the original purchase amount.
Eligibility: The diamond must have been purchased from FM Trading and accompanied by a recognized laboratory grading report.
Condition: The diamond must be in its original, unchanged state.
Grading Report: The original lab grading report must be returned with the diamond in a resalable condition.
Upgrade Requirement: The new diamond purchase must exceed the original purchase price by at least $1.
Missing/Damaged Report: If the original grading report is lost or damaged, a recertification fee will apply (GIA, EGL USA).
Eligibility: The diamond must have been purchased from FM Trading and accompanied by a recognized laboratory grading report.
Condition: The diamond must be in its original, unchanged state.
Grading Report: The original lab grading report must be returned with the diamond in a resalable condition.
Upgrade Requirement: The new diamond purchase must exceed the original purchase price by at least $1.
Missing/Damaged Report: If the original grading report is lost or damaged, a recertification fee will apply (GIA, EGL USA).
2. Warranty Coverage
Diamonds: A Lifetime Warranty covers all natural diamonds purchased from FM Trading against any defects in material or workmanship.
This warranty covers the diamond’s original quality as described in the accompanying grading report.
Fine Jewelry:
Our fine jewelry is covered by a One-Year Warranty from the date of purchase.
This warranty protects against defects in material or workmanship under normal use.
This warranty covers the diamond’s original quality as described in the accompanying grading report.
Fine Jewelry:
Our fine jewelry is covered by a One-Year Warranty from the date of purchase.
This warranty protects against defects in material or workmanship under normal use.
3. Return Policy
Return Window: Returns must be initiated within 30 days of the original purchase date.
Condition Requirements:
Diamonds: Must be in original, unaltered condition with all documentation and certification.
Fine Jewelry: Must be unworn, undamaged, and returned in original packaging. Custom-made or engraved items are not eligible for return unless defective.
Condition Requirements:
Diamonds: Must be in original, unaltered condition with all documentation and certification.
Fine Jewelry: Must be unworn, undamaged, and returned in original packaging. Custom-made or engraved items are not eligible for return unless defective.
4. SMS/Text Messaging Terms
By providing your phone number, you consent to receive text messages from FM Trading.
Messages may include order and shipping updates, stone availability notifications, account reminders, and customer support communication.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by texting STOP or UNSUBSCRIBE.
For assistance, text HELP or INFO, or contact us as described in our Privacy Policy.
For more information, please review our Privacy Policy at:
https://fmtrading.net/privacy-
Messages may include order and shipping updates, stone availability notifications, account reminders, and customer support communication.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by texting STOP or UNSUBSCRIBE.
For assistance, text HELP or INFO, or contact us as described in our Privacy Policy.
For more information, please review our Privacy Policy at:
https://fmtrading.net/privacy-
5. Types of Messaging
By providing your phone number, you consent to receive conversational messages from FM Trading. These messages may include information related to your account, service updates, or support communications. Message frequency may vary. Standard message and data rates may apply. For more information on how your data is handled, please review our privacy policy at https://fmtrading.net/privacy-
6. Contact Information
For questions about these Terms & Conditions, please contact us:
Email: ContactUs@fmtrading.net
Phone: 972-239-4900
Address: 12900 Preston Rd #625, Dallas, TX
Email: ContactUs@fmtrading.net
Phone: 972-239-4900
Address: 12900 Preston Rd #625, Dallas, TX
