Terms & Conditions
FM Trading – Terms & Conditions
Effective Date: 9/9/25
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1. Exchange Policy
Upgrade Value: Based on the original purchase amount.
Eligibility: The diamond must have been purchased from FM Trading and accompanied by a recognized laboratory grading report.
Condition: The diamond must be in its original, unchanged state.
Grading Report: The original lab grading report must be returned with the diamond in a resalable condition.
Missing/Damaged Report: If the original grading report is lost or damaged, a recertification fee will apply (GIA, EGL USA).
Finished Diamond Jewelry
- Eligible for exchange within 30 days of purchase.
- Merchandise must be in original, unworn condition.
- Exchanges may be applied toward another jewelry item of equal or greater value.
- Custom-made, modified, sized, or engraved items are not eligible for exchange.
2. Warranty Coverage
Diamonds:
A Lifetime Warranty covers all natural diamonds purchased from FM Trading against any defects in material or workmanship.
This warranty covers the diamond’s original quality as described in the accompanying grading report.
This warranty covers the diamond’s original quality as described in the accompanying grading report.
Fine Jewelry:
A One-Year Warranty from the date of purchase covers fine jewelry.
This warranty protects against defects in material or workmanship under normal use.
This warranty protects against defects in material or workmanship under normal use.
Return Policy
Return Window:
Returns must be initiated within 30 days of the original purchase date.
Diamonds:
Must be in original, unaltered condition with all documentation and certification.
Fine Jewelry:
Must be unworn, undamaged, and returned in original packaging.
Custom Orders
Custom-made, modified, sized, engraved, or special-order items are non-returnable unless received defective or shipped incorrectly.
4. SMS/Text Messaging Terms
By providing your phone number, you consent to receive text messages from FM Trading.
Messages may include order and shipping updates, stone availability notifications, account reminders, and customer support communication.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by texting STOP or UNSUBSCRIBE.
For assistance, text HELP or INFO, or contact us as described in our Privacy Policy.
For more information, please review our Privacy Policy at:
https://fmtrading.net/privacy-
Messages may include order and shipping updates, stone availability notifications, account reminders, and customer support communication.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by texting STOP or UNSUBSCRIBE.
For assistance, text HELP or INFO, or contact us as described in our Privacy Policy.
For more information, please review our Privacy Policy at:
https://fmtrading.net/privacy-
5. Types of Messaging
By providing your phone number, you consent to receive conversational messages from FM Trading. These messages may include information related to your account, service updates, or support communications. Message frequency may vary. Standard message and data rates may apply. For more information on how your data is handled, please review our privacy policy at https://fmtrading.net/privacy-
6. Contact Information
For questions about these Terms & Conditions, please contact us:
Email: ContactUs@fmtrading.net
Phone: 972-239-4900
Address: 12900 Preston Rd #625, Dallas, TX
Email: ContactUs@fmtrading.net
Phone: 972-239-4900
Address: 12900 Preston Rd #625, Dallas, TX
